SERVICES
We simplify outsourcing by connecting companies with a skilled global workforce capable of performing critical tasks virtually, anywhere in the world.
Business Support categories
Virtual Assistants
Bookkeeping & Accounting
Bookkeeping & Accounting
- Administrative Support: Scheduling appointments, managing emails, and handling calendar tasks.
- Customer Service: Responding to customer inquiries, managing support tickets, and providing assistance via phone or chat.
- Data Management: Organizing and maintaining databases, performing data entry, and preparing reports.
- Social Media Management: Scheduling posts, monitoring engagement, and responding to comments or messages.
- Research Tasks: Conducting market research, competitor analysis, or gathering data for projects.
- Travel Coordination: Booking flights, hotels, and managing itineraries.
- Basic Bookkeeping: Tracking expenses, invoicing, and maintaining financial records.
Bookkeeping & Accounting
Bookkeeping & Accounting
Bookkeeping & Accounting
- Transaction Recording: Keeping accurate records of income, expenses, and financial transactions.
- Bank Reconciliation: Ensuring all accounts are balanced and discrepancies are addressed.
- Payroll Management: Processing employee wages, deductions, and tax filings.
- Financial Reporting: Preparing balance sheets, income statements, and cash flow reports.
- Tax Preparation: Filing taxes, managing deductions, and ensuring compliance with tax regulations.
- Budgeting and Forecasting: Creating budgets and analyzing financial trends to aid decision-making.
- Accounts Payable and Receivable: Managing invoices, payments, and collections.
Customer Support
Bookkeeping & Accounting
Customer Support
- Answering Customer Inquiries: Providing detailed information about products, services, policies, and processes to address customer questions and concerns.
- Order Management: Assisting customers with placing, tracking, modifying, or canceling orders, including refunds or exchanges.
- Technical Support: Troubleshooting and resolving technical issues related to the company's products or services, such as software glitches or product malfunctions.
- Billing and Payments Assistance: Addressing billing inquiries, processing payments, managing subscriptions, and resolving payment disputes.
- Feedback Collection: Gathering and documenting customer feedback for insights to improve products, services, and customer experience.
Live Chat
Social Media
Customer Support
- Real-Time Customer Assistance: Providing instant support for inquiries about products, services, pricing, or availability.
- Troubleshooting Issues: Assisting customers with resolving technical problems, such as software errors, account access issues, or device setup, through step-by-step guidance.
- Order Support: Helping customers place, modify, track, or cancel orders and handling questions related to shipping and delivery.
- Upselling and Cross-Selling: Recommending additional products, services, or upgrades during interactions to enhance customer experience and increase sales.
- Account Management: Assisting with account-related tasks such as login recovery, profile updates, subscription changes, and account settings.
Data Entry
Social Media
Social Media
- Inputting Data: Accurately entering customer, product, or financial information into databases, spreadsheets, or company software systems.
- Data Verification: Reviewing and verifying the accuracy of existing data to ensure consistency and correctness across records.
- Maintaining Records: Organizing and updating digital or physical records, including archiving outdated information as needed.
- Processing Transactions: Recording sales, payments, invoices, or other financial transactions into the system.
- Data Cleanup: Identifying and correcting errors, duplicates, or incomplete entries in datasets to maintain data integrity.
- Report Generation: Extracting and compiling data into reports for analysis or decision-making by management or other departments.
Social Media
Social Media
Social Media
- Content Scheduling and Posting: Creating and scheduling posts, stories, and updates across various social media platforms to maintain a consistent online presence.
- Community Engagement: Responding to comments, messages, and mentions to interact with followers, answer questions, and foster a sense of community.
- Analytics and Reporting: Monitoring social media performance metrics (e.g., engagement, reach, and follower growth) and preparing reports to evaluate campaign success.
- Trend Monitoring: Keeping track of industry trends, viral content, and platform updates to suggest relevant content ideas or strategies.
- Content Curation: Researching and sharing relevant articles, images, videos, or user-generated content that aligns with the brand’s voice and interests.
Digital Marketing
Sales & Appointment Setting
Insurance Verification
- Content Creation and Management: Assisting with the creation of blog posts, email newsletters, social media updates, and other marketing materials.
- Campaign Coordination: Supporting the execution of digital marketing campaigns, including email marketing, social media promotions, and paid advertising.
- SEO Optimization: Conducting keyword research, optimizing website content, and assisting with on-page and off-page SEO strategies.
- Data Analysis and Reporting: Monitoring and analyzing campaign performance metrics (e.g., traffic, conversion rates, and ROI) and preparing reports for decision-making.
- Email Marketing Support: Creating, scheduling, and managing email campaigns, including list segmentation and A/B testing.
- Website Management: Updating and maintaining website content, ensuring accuracy and alignment with current marketing objectives.
- Competitor and Market Research: Gathering insights about competitors, industry trends, and audience behavior to inform marketing strategies.
Insurance Verification
Sales & Appointment Setting
Insurance Verification
- Policy Verification: Reviewing and confirming patients’ or clients’ insurance coverage details, including plan benefits, limits, and exclusions.
- Eligibility Checks: Ensuring that individuals are eligible for specific services, treatments, or procedures under their insurance plans.
- Pre-Authorization Coordination: Obtaining prior authorization or approvals from insurance providers for services that require pre-approval.
- Claims Documentation: Collecting and submitting necessary documents to facilitate insurance claims processing.
- Communication with Insurers: Liaising with insurance companies to clarify policy details, resolve coverage disputes, or follow up on pending claims.
- Patient or Client Assistance: Informing patients or clients about their coverage, out-of-pocket costs, and any required actions on their part.
- Record Maintenance: Updating and maintaining accurate records of insurance verifications, authorizations, and communications in company systems.
Sales & Appointment Setting
Sales & Appointment Setting
Sales & Appointment Setting
- Lead Generation: Researching and identifying potential customers, clients, or business opportunities to grow the sales pipeline.
- Customer Acquisition: Identifying and reaching out to potential customers, presenting products or services, and persuading them to make a purchase.
- Customer Relationship Management: Updating and maintaining customer and prospect information in CRM systems to ensure accurate records and follow-ups.
- Market Research: Analyzing industry trends, competitor activity, and market opportunities to support sales and business development strategies.
- Sales Support: Assisting in preparing sales presentations, proposals, and contracts, and coordinating follow-ups with prospects.
- Scheduling Appointments: Contacting potential or existing clients to schedule meetings, consultations, or calls for the sales or service team.
- Administrative Assistance: Handling tasks such as managing emails, tracking sales performance metrics, and preparing reports for sales managers.
Your Growth, Our Expertise
Our Business Solutions
We offer a range of outsourcing services to fill the positions our clients need. These services include recruitment, onboarding, initial training, payroll management, employee benefits packages, and more. Our team of experts will work with you to find the right solutions for your business.
Why Partner with Global One Remote?
We are a trusted outsourcing partner with over 20 years of experience, specializing in customized solutions that drive efficiency, growth, and cost savings. Acting as an extension of your team, we provide personalized service and global talent acquisition to connect you with top professionals who align with your business goals. Our hands-on approach ensures exceptional results, faster response times, and a focus on building strong client relationships.
Our Team
Our team of experienced outsourcing executives are dedicated to providing the highest level of service to our clients. With a focus on professionalism and customer satisfaction, we are committed to helping your business achieve its goals.